Question 1

Are You Licensed and Insured?

Accepted Answer

Yes. RR Calgary Plumbing & Drains is fully licensed and insured to industry standards. We also make sure every sub-contractor we work with is licensed and insured, so you are covered no matter who is on the job.There is a second layer many Calgary drain companies cannot offer. Our service technicians are certified journeyman plumbers. The person clearing your drain also understands your whole plumbing system, so small problems get caught before they turn into big ones. See our plumbing services for more.Licensing and insurance protect your home and your wallet. Want to see proof before we start? Just ask. We are happy to show it.

Question 2

What Areas Do You Serve?

Accepted Answer

We serve Calgary, Airdrie, Cochrane, and Chestermere, and there is no travel fee anywhere in that area. The price we quote is the price you pay.Inside Calgary we cover every quadrant, from the inner city to the newest suburbs. We also travel to communities just outside our main area, quoted by distance from Calgary city limits when you book. See our Calgary, Airdrie, Cochrane, and Chestermere pages for local details.Not sure if you are in our area? Call (403) 250-2660 and we will let you know right away.

Question 3

Do You Charge by the Hour or a Flat Rate?

Accepted Answer

We use a clear pricing structure based on the type of service, the equipment the job needs, and the time it will take. Your estimate accounts for all of it, so there are no surprises when the work is done.You get that estimate before we start any work. If the job changes once we open things up, we stop and talk to you first. You are always in control of the cost.There is no travel fee in our service area. Want a price for your job? Contact us or call (403) 250-2660.

Question 4

Do You Charge for Estimates?

Accepted Answer

In most cases we can give you a rough estimate over the phone at no cost. Call (403) 250-2660, tell us what is going on, and we will give you a straight answer about what the fix should run. A $50 dispatch fee applies for on-site service calls. There is no travel fee in Calgary, Airdrie, Cochrane, and Chestermere, and the price we quote is the price you pay.

Question 5

Is Your Work Warrantied?

Accepted Answer

Absolutely. We back our work with a warranty that runs from 30 days up to one year, depending on the service provided. If something is not right within that window, we come back and make it right.We also use high-quality parts on every repair. Cheap parts fail fast, and that means another call and another bill. We would rather do it once and do it well. You will see this approach across all our plumbing services.Want to know the exact warranty for your job? Ask us when we quote it. We put it in plain terms.

Question 6

Do You Handle Commercial and Industrial Work?

Accepted Answer

We do. Alongside residential service, we handle commercial and industrial plumbing, drain cleaning, grease-trap treatment, sewer repair, and high-pressure jetting. We have been a commercial drain-cleaning staple in Calgary since 1996.Businesses cannot afford downtime. A blocked line can close a restaurant or shut down a shop. We clean and maintain commercial sewer and storm drains, run scheduled grease-trap treatment, and use high-pressure jetting for the tough grease and scale a cable machine cannot clear.Need a maintenance plan for your building? Call (403) 250-2660 and we will set one up.

Question 7

What Makes RR Different From Other Drain Companies?

Accepted Answer

Most drain-cleaning companies can clear a clog, but they cannot touch your plumbing. Most plumbers will not touch your drains. RR Calgary does both, because our service technicians are also certified journeyman plumbers.That means one-stop shopping for every plumbing and drain need, without calling in a second company. It also means a better diagnosis. When the person clearing your drain understands the whole system, they find the real cause instead of just pushing the clog down the line. Our reviews mention this again and again.See it for yourself on our plumbing and sewer pages, or call (403) 250-2660.

Question 8

How Long Have You Been in Business?

Accepted Answer

RR Calgary has been an Alberta owned and operated plumbing and drain company serving Calgary and the surrounding area since 1996. That is nearly 30 years of fixing plumbing and drains for local homes and businesses.Time in business matters in this trade. We have seen how Calgary's hard water, deep freezes, and older neighbourhoods affect pipes, and we know what actually lasts here. That experience shows up in every quote and every repair. You can read our full story on the about page.Owned by the same family, trusted by your neighbours. Call (403) 250-2660.

Question 9

How Soon Can You Come Out?

Accepted Answer

We do our best to get to you fast. For many jobs we can come the same day, and for urgent problems we move as quickly as we can.The best way to get the earliest time is to call (403) 250-2660 and tell us what is going on. If it is urgent, like a sewer backup or a burst pipe, say so, and we will prioritize it. For routine work like a drain cleaning or a fixture install, we will book the soonest time that works for you.Call us and we will find a time.

Frequently Asked Questions